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Vertiv / KVM systems

Avocent LongView 3000 Equipment information & support

The Vertiv Avocent LongView 3000 (LV3000/LV3010) is a point-to-point KVM extender kit (Transmitter + Receiver) extending analog VGA video, 4x USB 2.0 ports, and stereo audio up to 300 meters over a single CatX cable, featuring automated video skew compensation.

Equipment information

Brand
Vertiv
Equipment model
Avocent LongView 3000
Equipment type
KVM systems
Controller / software version
Confirm against the installed equipment
View full product specifications
Vertiv Avocent LongView 3000 KVM Extender Kit (VGA Video USB Audio 300m CatX) - Official Front View

Information below comes from the current product catalogue. Confirm the controller, software version and configuration of the installed equipment separately.

Maximum Extension Distance
300 Meters (over Cat5e/6 Cable)
Video Interface Specification
VGA (D-Sub 15-Pin with Screw Locks)
Supported Video Resolution
1920x1200 @ 60Hz High Resolution
Receiver USB Ports
4x USB Type-A (HID & Transparent Passthrough)
Video Equalization & Skew
Automated Cable Skew Compensation
Stereo Audio Transmission
3.5mm Stereo Audio I/O Supported

Alarms & troubleshooting

SFP_OPTICAL_LINK_DOWN
Rear SFP LED unlit, system hitless failover to secondary RJ45 copper link
Fiber patch cord kinked/broken, SFP transceiver failure, or switch port down
1. Confirm console display remains live via redundant copper fallback link;\n2. Measure optical power with a power meter (target range -3 to -12 dBm);\n3. Clean optical fiber ferrules and inspect patch cord bend radius;\n4. Replace SFP transceiver with authentic industrial optics and verify link.
DVI_EDID_HANDSHAKE_FAIL
Front DVI LED flashing, monitor black or displays out-of-range
Monitor EDID handshake lost, DVI cable pins bent, or unsupported resolution
1. Tighten DVI cable thumbscrews and inspect pins for damage;\n2. Execute 'Read & Clone Monitor EDID' function in HMX Manager console;\n3. Lock host graphics card output to native 1920x1200@60Hz resolution;\n4. Reseat DVI cable to trigger fresh digital hardware handshake.
USB_OVERCURRENT_PROTECT
USB status LED solid Amber, console keyboard/mouse unresponsive
Connected USB peripheral exceeds 500mA rating, or USB cable short-circuit
1. Unplug non-standard high-draw USB peripherals (e.g. external spinning HDDs);\n2. Retain standard keyboard and mouse to verify USB LED turns Green;\n3. Route heavy-load USB devices through an externally powered USB Hub;\n4. Power-cycle the receiver unit DC power to reset the USB host controller.

Access Complete Maintenance & Full Alarm Troubleshooting Manual

This page lists high-frequency critical alarm codes commonly encountered in field maintenance. Comprehensive manufacturer troubleshooting matrices, board-level repair guides, detailed electrical schematics, and firmware commissioning manuals are delivered alongside equipment upon formal project procurement, accompanied by dedicated FAE technical support.

Contact Account Manager for Full Manual

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